Is your website secure? Are my credit/debit card details safe?

Do you accept International credit cards?


How long will it take for my order to arrive?

Is shipping really free?


Where is my order?

How do I cancel my order?

How do I initiate a return if I want a refund on my order?

Can I return a product after 21 days of purchase?

I’ve shipped my order back to BitLoop, when will I get my refund?

Technical Help

I have a question on how to use my new BitLoop device, how can I get help?

I lost my product manual, is it possible to download a soft copy?


How long is my purchase covered by BitLoop’s warranty program?

What is not covered under the standard warranty?


Do you offer promotions and discounts?