Shipping & Delivery
Shipping & Delivery Policy
The following terms govern the shipping of goods to you:
- Any order placed on our website is processed within 2 working days of intimation of such order and is ordinarily delivered within 3 to 5 working days of placing of the order for delivery in India. All orders placed post 2:30 pm shall be scheduled for the next working day and the order shall be presumed to have been placed on the next working day.
- If you choose the expedited shipping options additional charges shall apply that shall be paid by you. Expedited shipping orders are processed within 24 hours of placing the order and shall be delivered within 2-3 days of the order being placed. However, a faster shipping process shall not guarantee a faster delivery of items. Expedited shipping is available only in limited locations. Kindly confirm with us for the availability via live chat or mail us at email@example.com.
- We currently do not offer Cash on Delivery services.
- The standard shipping of items shall be done free of charge. However, some items may have shipping costs depending on the nature of the product. However, shipping charges where applicable shall be non-refundable.
- Once an item has been shipped we cannot change or alter the shipping address.
- All return charges will be paid by the customer and BitLoop (Emha Products Private Limited) will not refund that. Furthermore, if you have paid for express shipping, and choose to return your item for a refund, the express shipping charges paid are non-refundable.
- All orders are delivered through reputed courier partners who will provide you a tracking ID for your order by which you can track your delivery status on the website of the respective courier company. We email you the tracking number after we dispatch your order.
- FedEx Priority service usually delivers within 1-3 working days to tier 1 cities, but sometimes may take up to 4-5 working days to tier 2 cities. This does not include weekends or holidays.
- India Post Priority service usually delivers within 3-4 working days to tier 1 cities, but sometimes may take up to 7 working days to tier 2 and up to 10 days to tier 3 areas. This does not include weekends or holidays.
- We shall ensure to update you with regard to your Order’s status at every step via emails or updates on the website. In the event you are unable to read the emails or have not received the emails or any form of intimation, please reach out to our customer support team at firstname.lastname@example.org. If you have any further questions, please email email@example.com with your order number so we can continue to help you the best we can.
- Upon delivery, You would be requested to sign a delivery form by our Agent. You are requested to sign the delivery form only if the products are delivered in proper condition i.e. without obvious damage. Once you sign the delivery form, it shall be construed that the product was delivered without any obvious damage to you and you will not be permitted to exchange or return the goods for such reasons.
- We want to thank all our valued customers for your continued support and we hope that you will take the time to protect yourself and others from fraudulent products in the market.
NOTE: Timely delivery is subject to the Terms of Service published by the carrier. Please note that circumstances out of our control (natural disasters, holiday delays, etc.) may produce shipping postponements.